Política de privacidade

Last updated: 7 November 2026

We respect your privacy. This Privacy Policy explains which personal data we collect when you visit www.mysknbody.eu or buy from us, why we do so, and what rights you have under the General Data Protection Regulation (GDPR).

1. Who is responsible for your data

The controller of your personal data is VOF Huizing Products, trading as SKNBODY Europe, Donkerstraat 116, 4871 NP Etten-Leur, The Netherlands (Chamber of Commerce 72093226). For any privacy question, email info@mysknbody.eu.

2. Which data we collect

  • Order data: name, shipping and billing address, email address, phone number (if provided), ordered products, order history and payment status. We do not receive your full card or bank details; these are handled by our payment providers.
  • Customer account: if you create an account, your login details and saved addresses.
  • Newsletter and discount sign-ups: your email address, the date of sign-up and your email preferences.
  • Customer service: the content of emails and messages you send us, including photos or videos of a product issue.
  • Reviews and surveys: your name, review content and photos if you leave a review, and your answers if you fill in our post-purchase survey.
  • Device and usage data: IP address, browser and device type, pages viewed, items added to your cart and how you reached our website, collected via cookies and similar technologies (see section 7).

3. Why we use your data and on which legal basis

  • Processing and delivering your order, payment, returns and customer service – necessary to perform our contract with you (Art. 6(1)(b) GDPR).
  • Sending order and shipping updates by email – performance of the contract.
  • Keeping our financial records – legal obligation (Art. 6(1)(c) GDPR), as Dutch tax law requires us to keep our records for 7 years.
  • Sending our newsletter and offers – your consent (Art. 6(1)(a) GDPR). If you are an existing customer, we may also email you about similar products based on our legitimate interest; you can opt out at any time via the link in every email.
  • Review requests and post-purchase surveys – our legitimate interest in improving our products and service (Art. 6(1)(f) GDPR).
  • Preventing fraud and securing our website – our legitimate interest.
  • Analytics and personalised advertising – your consent via our cookie banner.

4. Who we share your data with

We do not sell your personal data. We only share it with parties that help us run our shop, and only as far as necessary:

  • Shopify – our webshop and checkout platform (Shopify International Ltd., Ireland), including Shopify Messaging for emails.
  • Payment providers – Shopify Payments (powered by Stripe), PayPal and Klarna, for processing payments and fraud prevention.
  • QLS Fulfilment and carriers such as DPD and PostNL – to pack and deliver your order and to send tracking updates.
  • App providers that we use in our shop: Judge.me (reviews), Ordertracker (order tracking), Whisper (post-purchase survey), Pify (contact form), PreOrder Globo (pre-orders) and Fordeer (sign-up pop-up).
  • Google and Meta (Facebook/Instagram) – only if you consent to marketing cookies, to measure and personalise our advertising.
  • Authorities – if we are legally required to do so.

Where these parties process data on our behalf, we have data processing agreements with them.

5. Transfers outside the EU

Some of our service providers (for example Shopify, Google and Meta) may process data outside the European Economic Area, such as in Canada or the United States. In that case, the transfer is based on an adequacy decision of the European Commission (such as for Canada or for companies certified under the EU-U.S. Data Privacy Framework) or on the European Commission's Standard Contractual Clauses.

6. How long we keep your data

  • Order and invoice data: 7 years (Dutch statutory retention period).
  • Customer account: until you delete your account or ask us to.
  • Newsletter data: until you unsubscribe.
  • Customer service emails: up to 2 years after your question has been handled.
  • Reviews: as long as they are published, unless you ask us to remove them.
  • Cookies: see the duration shown in our cookie banner.

7. Cookies

We use functional cookies that are necessary for the website to work, for example to keep your shopping cart and complete checkout. We only place analytics and marketing cookies (such as those of Google and Meta) if you give your consent via the cookie banner. You can change or withdraw your consent at any time via the cookie settings on our website or by deleting cookies in your browser.

8. Your rights

You have the right to access, rectify or erase your personal data, to restrict or object to its processing, and to data portability. Where processing is based on your consent, you can withdraw that consent at any time; this does not affect processing before the withdrawal. To exercise your rights, email info@mysknbody.eu. We will respond within one month. We may ask you to verify your identity.

You also have the right to lodge a complaint with a data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). You can also contact the authority in your own EU country.

9. Security

We take appropriate technical and organisational measures to protect your data, such as encrypted connections (SSL) and limiting access to those who need it. Payments are processed by certified payment providers.

10. Children

Our webshop is not intended for children under 16. We do not knowingly collect personal data from children under 16.

11. Changes

We may update this Privacy Policy from time to time. The latest version is always available on this page.