Szolgáltatási feltételek
Last updated: 7 November 2026
1. Who we are
This website (www.mysknbody.eu) is operated by VOF Huizing Products, trading as SKNBODY Europe, the official European seller of SKNBODY products.
- Address: Donkerstraat 116, 4871 NP Etten-Leur, The Netherlands
- Email: info@mysknbody.eu
- Phone: +31 6 27051676
- Chamber of Commerce (KvK): 72093226
- VAT number: NL859691809B01
In these Terms, "we", "us" and "our" refer to SKNBODY Europe. "You" refers to the customer.
2. Scope
These Terms apply to every visit to our website and to every order you place with us. By placing an order you confirm that you have read these Terms, our Shipping Policy, our Refund Policy and our Privacy Policy. Nothing in these Terms limits the rights you have under mandatory consumer law in your country of residence.
3. Products and product information
We describe our products as accurately as possible. Colours and packaging may differ slightly from the photos. Our products are cosmetic and personal-care products intended for external use only. Always read the instructions and warnings on the packaging. If you have sensitive skin, do a patch test first and stop using the product if irritation occurs. Our products are not intended to diagnose, treat or prevent any medical condition.
4. Prices
All prices are in euros (€) and include VAT. Shipping costs are shown separately at checkout before you pay; see our Shipping Policy. If a price on our website is clearly wrong (for example due to a typing or technical error), we are not bound by it. In that case we will contact you before processing your order, and you may cancel it free of charge.
5. Orders and conclusion of the contract
The contract is concluded once you have completed checkout and received our order confirmation by email. We may refuse or cancel an order if a product is unexpectedly out of stock, if there is a clear pricing error, or if we reasonably suspect fraud. If we cancel an order, we will let you know and refund any amount paid in full without delay.
6. Payment
You can pay using the payment methods shown at checkout, such as iDEAL | Wero, credit/debit card, Bancontact, Apple Pay, Google Pay, PayPal and Klarna. Payments are processed securely by our payment providers; we never see or store your full card details. If you choose Klarna or another pay-later method, the terms of that provider also apply.
7. Delivery
We ship orders within 1–2 business days to the countries listed at checkout. Delivery times are estimates and depend on the destination country and carrier. If we cannot deliver within 30 days of your order, you may cancel the order free of charge and we will refund you in full. The risk of loss of or damage to the products passes to you once they have been delivered to you or to a person designated by you. More details are in our Shipping Policy.
8. Right of withdrawal (14 days)
As a consumer you may withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), received the products. If you ordered several products that are delivered separately, the period starts when you receive the last product.
How to withdraw: use our online withdrawal function: Withdraw from contract here. You can also inform us of your decision by any other unequivocal statement, for example by email to info@mysknbody.eu or by post to the address in section 1. You may use the model withdrawal form at the bottom of these Terms, but this is not required. To meet the deadline, it is sufficient that you send your notice before the withdrawal period has expired. We will confirm receipt of your withdrawal by email without delay.
Returning the products: please send the products back within 14 days after you informed us of your withdrawal. We provide a free return label, so the return shipping is at our expense.
Refund: we refund all payments received from you, including the standard delivery costs, within 14 days of receiving your withdrawal, using the same payment method you used, unless agreed otherwise. You will not be charged any fees for this refund. We may withhold the refund until we have received the products back or you have provided proof of having sent them back, whichever is earlier. If you chose a delivery method more expensive than our cheapest standard delivery, we do not have to refund the additional cost.
Handling during the withdrawal period: you may handle the products only as far as needed to establish their nature, characteristics and functioning. You are liable for any diminished value resulting from handling beyond that.
Exception for hygiene products: the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery. This applies to our Hair Identifier Spray and Dermaplaner once the seal or packaging has been opened. This exception does not affect your rights if a product is defective; see section 9.
9. Product not as expected, defective or damaged
You are entitled to products that conform to the contract. If a product is defective, damaged on arrival, not what you ordered, or does not work as it should, please email us within 14 days of receiving your order with your order number and a photo or short video. You do not need to send the product back: we will send you a free replacement or refund you in full, at your choice. This promise is in addition to, and does not limit, your statutory rights under the legal guarantee of conformity, which you can also invoke after this period.
10. Liability
We are not liable for damage resulting from use of a product contrary to its instructions or warnings, or from normal wear. Our liability for any damage is limited to the amount of the order concerned, except in the case of intent or gross negligence on our part, or where mandatory law provides otherwise. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
11. Discount codes and promotions
Discount codes are personal, can be used once unless stated otherwise, cannot be exchanged for cash and cannot be combined with other promotions unless stated otherwise. The welcome discount for new newsletter subscribers is valid once per customer on a first order. We may end a promotion at any time, without affecting orders already placed.
12. Reviews
Reviews on our website are written by customers and collected via Judge.me after a purchase. We do not edit their content and publish both positive and negative reviews, except reviews that are offensive, unlawful or unrelated to the product. We do not pay for reviews.
13. Intellectual property
All content on this website, including texts, photos, videos, logos and the SKNBODY name and trademarks, is protected by intellectual property rights belonging to us or to SKNBODY, and is used under authorisation. You may not copy or use this content without our prior written permission.
14. Personal data
We process your personal data in accordance with our Privacy Policy.
15. Complaints
Not happy with your order or our service? Email us at info@mysknbody.eu with a clear description of your complaint. We will acknowledge your complaint and aim to provide a substantive response within 14 days. If we cannot resolve your complaint together, you may submit the dispute to the competent court as described in section 16.
16. Applicable law and competent court
These Terms and all contracts with us are governed by Dutch law. If you are a consumer living in another EU country, you also keep the protection of the mandatory provisions of the law of your country of residence. Disputes will be submitted to the competent court in the Netherlands, unless mandatory law gives you the right to go to the court of your place of residence.
17. Changes
We may change these Terms from time to time. The version published on our website at the time you place your order applies to that order.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: VOF Huizing Products (SKNBODY Europe), Donkerstraat 116, 4871 NP Etten-Leur, The Netherlands, info@mysknbody.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.