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Refund Policy

Product not working as it should? We'll make it right – no need to send it back

Is your product defective, damaged in transit, not what you ordered, or not working as it should? Email us at info@mysknbody.eu within 14 days of receiving your order, with your order number and a photo or short video of the issue. You don't need to return the product. Once we've reviewed your message, we'll send you a free replacement or give you a full refund – your choice.

Changed your mind? 14-day right of withdrawal

You have 14 days after receiving your order to cancel it, without giving a reason (your right of withdrawal under EU consumer law). Use our online form Withdraw from contract here, or email us at info@mysknbody.eu with your order number and the item(s) you'd like to return. We'll send you a free return label and instructions. Please only ship your parcel after contacting us.

Return address: SKNBODY Europe, Donkerstraat 116, 4871 NP Etten-Leur, The Netherlands.

Condition of returned items

For hygiene reasons, the Hair Identifier Spray and Dermaplaner can only be returned for a change of mind if they are unopened and in their original, sealed packaging. Opened or used products cannot be returned for a change of mind – but if something is wrong with them, see above: we'll always make it right.

Refunds

We refund the full amount, including the original standard shipping costs, within 14 days via your original payment method – for returns, as soon as we have received the item back. It can take a few extra days for your bank or card provider to process the refund.

Exchanges

Want a different product? Return the unopened item as described above and place a new order for the item you want.

Questions?

Email us at info@mysknbody.eu – we're happy to help.